Contact Us

Have a question? Need some help? We've got your back. 
That's what the JumpSac Customer Service Team is for.

You can find the answer to our most common questions (like your order status, products, care instructions, etc.) on our Help Center & FAQ page. Do give it a visit, as the answer might already be there.

Still have a question? Reach us via:
  • Email:
  • Whatsapp to +6011 1002 2802
  • Instagram comment or direct message on our JumpSac Instagram Page @jumpsac 
  • Facebook Messenger private message to our JumpSac Facebook Page (use the "blue" chat window that is available there at the bottom right hand corner on every page)
  • Chat Message on, (use the "green" chat window that is available there at the bottom right hand corner on every page)

    We read and respond to every customer inquiry in the order that they are received, and we will respond to it as quickly as possible. Our customers mean the world to us, and we love hearing from you.
    Make our day and fill our inbox with comments, questions, and concerns. Can't wait!

    Have a question regarding Customized Carrier / Sling for you and your baby?

    Check out this JumpSac Custom Carriers (Wrap Conversion) Page for more info on the procedure, the expected completion time, etc.

    After that, don't forget to check out our Sale section. Enjoy!

    Link to Sale Section

    Shop our Instagram @jumpsac